xc66 Privacy Policy

xc66 ("we", "our") operates a safe and reliable online casino and betting platform for players in Bangladesh. This privacy policy clearly explains how responsibly we handle the personal information you share with us when using our website xc66.cam.

This policy applies to all our services, including account registration, deposit and withdrawal activities, gameplay, customer support, and use of any part of our platform. By using our site, you are considered to have agreed to the terms of this privacy policy.

When opening an account and using services at xc66, we collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for verification purposes)
• Current address and country
• Email address and mobile number

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus information

2.3 Gaming Activity Information

• Which games were played and for how long
• Bet placement history and results
• Records of bonus claims and usage
• Responsible gaming limit settings

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login time and location (at city or region level)
• Time spent on the site and pages visited

We collect information in several ways. Each method is transparent and carried out with your knowledge:

3.1 Directly from You

We collect information you voluntarily provide during account registration, through the identity verification (KYC) process, when contacting customer support, and when completing payment transactions.

3.2 Automatically

When you use our site, technical information is automatically collected through cookies, server logs, and similar technologies. This helps us improve site performance and prevent fraud.

3.3 From Third Parties

We work with approved verification service providers for identity and age verification. During payment processing, the relevant payment provider (bKash, Nagad, Rocket, Upay) may confirm necessary information.

We use your information only for the following specific and legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To complete deposits, withdrawals, and gaming activities.
• Identity verification: To meet the legal requirements of KYC and age verification.
• Fraud prevention: To ensure account security and detect suspicious activity.
• Customer support: To resolve your complaints or questions.
• Responsible gaming: To monitor your gaming habits and provide assistance when needed.
• Platform improvement: To enhance site performance and user experience.
• Legitimate communication: To inform you about important account updates or promotional offers (with your consent).

xc66 uses industry-standard technology and practices to ensure the security of your personal information:

5.1 Encryption and Cybersecurity

All data exchanged between our servers and users' browsers is protected through SSL (Secure Sockets Layer) encryption. This prevents any third party from reading or stealing your information. Transaction data is secured with additional layers of encryption.

5.2 Access Control

Only employees who need your information for their work are granted access to it. All employees work under strict confidentiality agreements and receive regular security training.

5.3 Data Retention Period

We retain your information for as long as your account is active or as necessary to provide services. Even after account closure, the minimum information required for legal obligations, fraud prevention, and dispute resolution may be retained for a set period.

5.4 Password Protection

Your password is never stored directly — only an encrypted hash is kept. No representative of ours will ever ask for your password. If anyone asks for your password, notify our support team immediately.

xc66 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

The necessary financial information is shared with the relevant payment service provider to complete transactions through bKash, Nagad, Rocket, or Upay. This sharing of information is used solely to complete the transaction.

6.2 Identity Verification Services

Identity-related information may be shared with approved verification service providers to complete the KYC (Know Your Customer) process.

6.3 Legal Obligations

We are obligated to provide necessary information upon a legal order, judicial directive, or legitimate request from a government authority. In such cases, we provide only the information requested.

6.4 Business Successors

In the event of a business restructuring or acquisition of xc66, user information may be transferred to the new operating entity, provided all terms of this privacy policy remain in effect.

Cookies and similar technologies are used on the xc66 website. These are small data files stored in your browser that improve site performance.

7.1 Types of Cookies

• Essential cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Remember your preferences such as language and settings.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.
• Security cookies: Help detect fraud and unusual activity.

7.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.

As a user of xc66, you have the following rights regarding your own information:

• Right to access: You may request to see what information we hold about you.
• Right to correction: If any information we hold about you is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted (see section 9).
• Right to restrict processing: In some cases, you may request that processing of your information be limited.
• Right to opt out of promotional communications: You may stop receiving promotional emails or messages at any time.

To exercise these rights, contact our support team via live chat or email us at [email protected].

If you wish to close your account at xc66 and have your personal information deleted, you may submit a request through our 24/7 live chat support or by emailing [email protected].

Upon receiving an account closure request, we will:

• Verify your identity.
• Complete any pending transactions or bonuses on the account.
• Pay out any remaining balance.
• Close the account and securely delete personal information.

However, financial transaction records, identity verification documents, and information required for legal obligations may be retained for a set period.

xc66 is for persons aged 21 and above only. We do not knowingly collect personal information from any minor (persons under 21 years of age).

Through our age verification process, we aim to ensure that only persons of eligible age can use our platform. If a minor's account is identified, it will be closed immediately and the associated information will be deleted.

If you believe a minor is using our site improperly, please notify us immediately.

xc66 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Publish the updated policy on our website.
• Change the "Last updated" date at the top of the page.
• Notify you at your registered email address for important changes.

Continuing to use the site after changes means you have accepted the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Talk to us directly in Bengali on our website, 24/7.
• Email: [email protected]

We generally respond to email requests as quickly as possible. Privacy-related matters are given priority by us.